Carl•2w ago

NOTIFICATIONS INSIDE THE CHATBOT

QUESTION ALERT GUYS: is it possible to make the ai chatbot send notifications inside the chatbot itself if a customer registered in the chatbot

1 Reply

Tico | Voiceflow Assistant•2w ago

Yes – the Web Chat widget lets you push “notification” bubbles to the user at any moment, even if they haven’t opened the chat yet.
1. Load the widget as usual:

window.voiceflow.chat.load({
  verify: { projectID: '<PROJECT_ID>' },
  url: 'https://general-runtime.voiceflow.com',
  versionID: 'production'
}).then(() => {
  // fire your notification after the customer registers
  window.voiceflow.chat.proactive.clear();            // (optional) remove older bubbles
  window.voiceflow.chat.proactive.push({              // show a new one
    type: 'text',
    payload: { message: '🎉 Thanks for registering! Tap here to get started.' }
  });
});

window.voiceflow.chat.load({
  verify: { projectID: '<PROJECT_ID>' },
  url: 'https://general-runtime.voiceflow.com',
  versionID: 'production'
}).then(() => {
  // fire your notification after the customer registers
  window.voiceflow.chat.proactive.clear();            // (optional) remove older bubbles
  window.voiceflow.chat.proactive.push({              // show a new one
    type: 'text',
    payload: { message: '🎉 Thanks for registering! Tap here to get started.' }
  });
});

2. Trigger it from any event you like (e-commerce sign-up, purchase, page visit, etc.). You can run the code client-side right after the user finishes your sign-up form, or call it from your own script/server through a small snippet injected on the page.
3. The message appears as a little bubble on the chat icon; once the user clicks the widget it disappears from the transcript (proactive messages don’t consume credits or clutter the chat history).
4. If you want the agent to send a normal in-chat message after the user opens the widget, simply route your Voiceflow flow accordingly (e.g. set a variable like user_registered = true and start from a Greeting message that checks this variable).
Docs: https://docs.voiceflow.com (see “Proactive messages” under Web Chat).

NOTIFICATIONS INSIDE THE CHATBOT

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