Looking for a Voiceflow chatbot analytics tool
Hi everyone, I’m looking for an analytics tool for my AI agents made with Voiceflow. I used to use Chatdash, but it’s gotten too expensive. I’m hoping to find something that’s easy to connect to Voiceflow and gives clear insights into user interactions and conversation flows. Any recommendations? Thank you very much in advance 🔥
13 Replies
Here are a few options you can use today to track your Voiceflow agents without paying for Chatdash:
1. Voiceflow’s built-in Analytics panel
Every project already includes a native Analytics view (Creator → “Analytics” tab). It shows conversation counts, unique users, credit/tool usage, drop-off points and top intents.
Cost: free, included in all plans. 2. Voiceflow Analytics API (v2)
If you prefer your own dashboard, the new Analytics API lets you pull the same data programmatically and visualise it in Looker Studio, Power BI, Google Sheets, etc. Typical flow: • call
• feed the JSON response into the BI tool of your choice.
Docs: https://developer.voiceflow.com/reference/querypubliccontroller_queryusagev2 3. Conversation-level insights with the Transcripts API
For detailed flow analysis (intent paths, user messages, hand-overs) fetch transcripts via
Docs: https://developer.voiceflow.com/reference/fetchtranscripts 4. DIY/open-source dashboard
Voiceflow published a starter “analytics proxy” that sits between the chat-widget and the Dialog Manager API, captures every trace, and stores it for custom reporting (e.g. in PostHog, Supabase, or BigQuery).
Repo & tutorial: https://github.com/voiceflow-gallagan/vf-analytics-proxy Setup effort is ~15 min on a free tier host (Render/Fly.io). You only pay your own storage/visualisation costs, which is usually far lower than SaaS pricing. Which one to pick?
• Need quick high-level KPIs → use the built-in panel.
• Need to blend Voiceflow data with other sources → pull from the Analytics API.
• Need full conversation flows & custom metrics → run the proxy or consume Transcripts API. Hope that helps you keep the insights while lowering the bill 🚀
Every project already includes a native Analytics view (Creator → “Analytics” tab). It shows conversation counts, unique users, credit/tool usage, drop-off points and top intents.
Cost: free, included in all plans. 2. Voiceflow Analytics API (v2)
If you prefer your own dashboard, the new Analytics API lets you pull the same data programmatically and visualise it in Looker Studio, Power BI, Google Sheets, etc. Typical flow: • call
POST https://developer.voiceflow.com/v2/usage/query with a date range or grouping• feed the JSON response into the BI tool of your choice.
Docs: https://developer.voiceflow.com/reference/querypubliccontroller_queryusagev2 3. Conversation-level insights with the Transcripts API
For detailed flow analysis (intent paths, user messages, hand-overs) fetch transcripts via
GET /v1/transcripts. You can then run your own funnels or keyword tagging.Docs: https://developer.voiceflow.com/reference/fetchtranscripts 4. DIY/open-source dashboard
Voiceflow published a starter “analytics proxy” that sits between the chat-widget and the Dialog Manager API, captures every trace, and stores it for custom reporting (e.g. in PostHog, Supabase, or BigQuery).
Repo & tutorial: https://github.com/voiceflow-gallagan/vf-analytics-proxy Setup effort is ~15 min on a free tier host (Render/Fly.io). You only pay your own storage/visualisation costs, which is usually far lower than SaaS pricing. Which one to pick?
• Need quick high-level KPIs → use the built-in panel.
• Need to blend Voiceflow data with other sources → pull from the Analytics API.
• Need full conversation flows & custom metrics → run the proxy or consume Transcripts API. Hope that helps you keep the insights while lowering the bill 🚀
Hey, why not use Voiceflow's new analytics release? We just did a major launch @Stino12547
@Braden Do you mean the analytics tab in the FV project? I want to make the analytics visible to my clients, but I don't want to give them access to my VF project.
@Braden (Voiceflow CEO) Or what exactly do you mean?
Got it, if this page was emailed to them weekly, or they could view it without seeing the agent, would that work? @Stino12547
@Braden I'd like them to be able to view conversations and analytics without seeing the agent. Do you know how I can do this? It would help me immensely.
I want them to always be able to see it. Not just once a week via email.
Yeah, we'll look to do something like this
@Michael Hood (Head of Product) has been talking about something like this in past
@Braden @Michael Hood (Head of Product) Is there a solution for my problem already? Or when will it be available? Thank you very much in advance.
@Braden @Michael Hood (Head of Product)
Can you please give me an answer?
@Braden @Michael Hood (Head of Product) I promised the client an Alantics dashboard, but now I don't have one, so I need to find a solution quickly. Can someone please answer?
Hey @Stino12547 , I'd recommend inviting them to your workspace as a view-only user
@Stino12547 just be aware that inviting someone as a view-only user gives them permissions to not just view, but also export and share
Yeah, I’m looking for the same thing! Also submitted feature request for setting usage limits per project (maybe per credit, message or minutes).
I saw somewhere else where VF recommends setting up different accounts per client?
Still the issue with this is if you are an agency and selling these services, giving them access to voiceflow then they can see their build, other builds, export, and then backdoor and deploy their own agent. Also, if they know we are using VF they can check pricing etc and then feel slighted by any mark up. My understanding is that VF is more geared towards agency/resellers/developers vs DIYers, right? Or did I get that wrong lol I guess just asking for advice and/or a little more white labeling especially for agencies trying to start and grow.
really good points, agree with your last paragraph!
we're likely going to change the way billing works to make it easier for agencies and others to do predictable cost modelling