Can capture nodes not be used along side agent nodes?
I want to achieve the following:
Agent introduces itself, asks user for their company name and support password. Once both have been provided, we then extract both bits, and send the data off to a webhook.
The capture step cannot be placed inside the same bounding box as an agent? Only a Chat message? If the capture is placed after the agent, it then pauses, waiting for input...
I don't want to be strictly on "say this message" as it doesn't create an easy "retry" or confirmation sort of step, but also I want to be able to handle a user saying "My broadband won't connect!" and so the agent can gracefully fall into "thats tough, but in order to help lets get you verified" sort of flow.
If I could solve this easily, voiceflow would be the best competitor I have trialed so far, but it feels like so much of the product is geared towards web chat not voice chat...
Agent introduces itself, asks user for their company name and support password. Once both have been provided, we then extract both bits, and send the data off to a webhook.
The capture step cannot be placed inside the same bounding box as an agent? Only a Chat message? If the capture is placed after the agent, it then pauses, waiting for input...
I don't want to be strictly on "say this message" as it doesn't create an easy "retry" or confirmation sort of step, but also I want to be able to handle a user saying "My broadband won't connect!" and so the agent can gracefully fall into "thats tough, but in order to help lets get you verified" sort of flow.
If I could solve this easily, voiceflow would be the best competitor I have trialed so far, but it feels like so much of the product is geared towards web chat not voice chat...
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