Can capture nodes not be used along side agent nodes?
I want to achieve the following:
Agent introduces itself, asks user for their company name and support password. Once both have been provided, we then extract both bits, and send the data off to a webhook.
The capture step cannot be placed inside the same bounding box as an agent? Only a Chat message? If the capture is placed after the agent, it then pauses, waiting for input...
I don't want to be strictly on "say this message" as it doesn't create an easy "retry" or confirmation sort of step, but also I want to be able to handle a user saying "My broadband won't connect!" and so the agent can gracefully fall into "thats tough, but in order to help lets get you verified" sort of flow.
If I could solve this easily, voiceflow would be the best competitor I have trialed so far, but it feels like so much of the product is geared towards web chat not voice chat...
1 Reply
Use the Agent and use exit scenarios and add required variables for password and company name