interfyI
Voiceflow6mo ago
5 replies
interfy

Problem with de voice agent (elevenlabs)

I’ve been experiencing the same issue for several months now and still haven’t received a response. Both myself and several others here on Discord are facing this problem. I recently upgraded to the Business plan specifically to get support, but I still haven’t heard back.

Could you please help resolve this issue? I urgently need to put my customer service agent into production.

The problem occurs when the ElevenLabs account is synced — the voice doesn’t play, and there’s no sound. If you check the logs, you’ll see that a conversation is generated, but in reality, nothing can be heard. Choosing the right voice is essential, especially in countries where English is not the native language. We need a voice that better matches our dialect.

Best regards,
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