agent block
My agent block, whenever it needs to answer a customer’s question, says: “to answer your question, I need to check the knowledge base.”
This negatively impacts the user experience.
I want it to stop saying that and instead return only the direct answer.
1 Reply
You can stop that meta-message just by tightening the Agent’s prompt.
1. Open the Agent step ➜ Instructions tab (the big prompt that defines the Agent’s behaviour).
2. Add a short rule near the top, e.g.
• “NEVER tell the user that you are consulting the knowledge base or explain your reasoning – just return the final answer in a helpful tone.”
3. Keep the rest of your instructions the same and click Save.
Because the Agent follows whatever you put in that prompt, adding this single guideline prevents it from prefacing answers with “to answer your question, I need to check the knowledge base.” From now on it will silently look up KB content and send only the answer.
(Reference: Agent step → Prompting your Agent – clear directives control tone and what information is surfaced to the user – https://docs.voiceflow.com)