Voiceflow Agent not pronouncing clients name correctly.

Josh · 2025-08-27T08:25:40.454Z

We have a Dr who’s plastic surgery practise we have built a complex Voiceflow agent for. However it does not pronounce his last name correctly. We have tried multiple ways to fix this, including spelling the name how it should sound, however our Agent proceeds to type this incorrect spelling in the chat. Please help!

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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Voiceflow Agent not pronouncing clients name correctly.

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