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JunzheJ
Voiceflow Partners•7mo ago•
1 reply
Junzhe

Sending WhatsApp messages from AI agents – is it possible?

I’m currently building an AI agent in Voiceflow and I want it to be able to send messages directly to phone numbers on WhatsApp (for example, to confirm bookings or send reminders).

I’m not sure if this is possible natively in Voiceflow or if I need to connect to an external service like Twilio, WhatsApp Business API, or another integration platform (Make.com, n8n, etc.).

Do I need to connect WhatsApp Business API, Twilio, or something like Make/n8n?

Has anyone set this up before who can share how they did it?
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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