Any expert with Voiceflow...
Hey, i hope your doing well ,
i'm asking about integration voicelfow with social media platforms , like ig , messsenger and whatsapp ...
Recently i created a chatbot for collecting leads, putting them in a sheet and sedning them to the team email , but i don't know how to make that chatbot can talk in Social media platforms.
Any solution , with make com
I apreicate you made it here , even if you don't know the answer like it .
1 Reply
Here’s how you can make the Voiceflow bot you already built available on popular social-messaging channels:
1️⃣ Use a community app that acts as the “connector”
• FlowBridge – lets you publish any Voiceflow agent to Instagram DM and Facebook Messenger.
• Converso – deploys Voiceflow agents to WhatsApp (and SMS) and can hand conversations off to human agents.
These apps receive the user’s message on the social channel, forward it to your Voiceflow agent through Voiceflow’s Dialog Management API, then return the bot’s reply back to the user – so the logic you already have (Google Sheets update, Gmail email, etc.) continues to run untouched. 2️⃣ Build your own connector with Voiceflow’s Dialog Management API
If you already have access to Meta’s WhatsApp Cloud API or Messenger Platform, you can write a small middleware service that:
• listens for incoming webhook events from WhatsApp/IG/Messenger
• sends the text to POST /v1/{version}/state on Voiceflow’s Dialog Management API
• returns the response messages back to the user via the Meta API
This gives you full control over formatting, authentication, and channel-specific features. 3️⃣ (SMS only) use the built-in Twilio integration
Voiceflow has a native Twilio step that can send SMS and a full voice integration. If you only need basic two-way SMS, connecting a Twilio number and using the Twilio “Send SMS” action is the quickest route. Getting started links
• Community Apps directory (FlowBridge, Converso, etc.): https://www.voiceflow.com/resources/apps
• Integrations overview: https://docs.voiceflow.com
• Dialog Management API reference: https://docs.voiceflow.com Pick the approach that fits your timeline: community apps are fastest (no code), while a custom connector gives you maximum flexibility for multi-platform roll-outs. Hope this points you in the right direction – let us know if you need more implementation details!
• FlowBridge – lets you publish any Voiceflow agent to Instagram DM and Facebook Messenger.
• Converso – deploys Voiceflow agents to WhatsApp (and SMS) and can hand conversations off to human agents.
These apps receive the user’s message on the social channel, forward it to your Voiceflow agent through Voiceflow’s Dialog Management API, then return the bot’s reply back to the user – so the logic you already have (Google Sheets update, Gmail email, etc.) continues to run untouched. 2️⃣ Build your own connector with Voiceflow’s Dialog Management API
If you already have access to Meta’s WhatsApp Cloud API or Messenger Platform, you can write a small middleware service that:
• listens for incoming webhook events from WhatsApp/IG/Messenger
• sends the text to POST /v1/{version}/state on Voiceflow’s Dialog Management API
• returns the response messages back to the user via the Meta API
This gives you full control over formatting, authentication, and channel-specific features. 3️⃣ (SMS only) use the built-in Twilio integration
Voiceflow has a native Twilio step that can send SMS and a full voice integration. If you only need basic two-way SMS, connecting a Twilio number and using the Twilio “Send SMS” action is the quickest route. Getting started links
• Community Apps directory (FlowBridge, Converso, etc.): https://www.voiceflow.com/resources/apps
• Integrations overview: https://docs.voiceflow.com
• Dialog Management API reference: https://docs.voiceflow.com Pick the approach that fits your timeline: community apps are fastest (no code), while a custom connector gives you maximum flexibility for multi-platform roll-outs. Hope this points you in the right direction – let us know if you need more implementation details!