Multiple Conversation Threads in Voiceflow (Like Intercom)?
Hi everyone, I have a quick question about conversation history in Voiceflow.
In tools like Intercom, users can see multiple past conversations they’ve had with the chatbot — basically, a historical thread of separate conversations (instead of everything living in one continuous chat window). For example, if I’ve spoken to the bot on Monday and again on Wednesday, I can see those as two distinct threads in my inbox (see screenshot for example).
Is something like this possible in Voiceflow?
Can we structure or store conversations so that users can view previous sessions as separate threads?
Or does Voiceflow only support one continuous chat history per user session?
I’d like to replicate that “multiple conversations view” so users can easily look back on past interactions with the assistant. Curious if anyone has implemented this or if there’s a recommended approach (session management, storing transcripts externally, etc.).
Appreciate it!
In tools like Intercom, users can see multiple past conversations they’ve had with the chatbot — basically, a historical thread of separate conversations (instead of everything living in one continuous chat window). For example, if I’ve spoken to the bot on Monday and again on Wednesday, I can see those as two distinct threads in my inbox (see screenshot for example).
Is something like this possible in Voiceflow?
Can we structure or store conversations so that users can view previous sessions as separate threads?
Or does Voiceflow only support one continuous chat history per user session?
I’d like to replicate that “multiple conversations view” so users can easily look back on past interactions with the assistant. Curious if anyone has implemented this or if there’s a recommended approach (session management, storing transcripts externally, etc.).
Appreciate it!
