Heeeeeeeeeeeeeeeelp
Subject: No Reply not triggering consistently in Capture and Button blocks
Hi Voiceflow team,
I’m having trouble getting the No Reply behavior to work consistently:
1. With a Capture block:
• I enabled No Reply, set inactivity to 5s, added a short reprompt, and wired the No Reply port.
• In test mode, sometimes the reprompt shows once but the No Reply path never executes.
• Most of the time, neither the reprompt nor the No Reply triggers.
2. With a Button (Listen) block:
• In the Voiceflow Studio test environment, No Reply works correctly (reprompt + No Reply port firing).
• But once I publish the project and embed the widget on another site, the No Reply never fires.
• The only way to make it work again is to refresh the chatbot and start a New Chat.
Expected behavior:
After 5 seconds of inactivity, the reprompt should appear (if configured), and after that the flow should follow the No Reply port automatically.
Actual behavior:
• Capture block → No Reply almost never works.
• Button block → works in Studio Test, but does not work once published on a site unless I manually reset the chat.
Could you clarify:
• Why the Capture block No Reply doesn’t trigger at all?
• Why the Button block No Reply works in Studio but not in a published webchat without refreshing?
• What is the correct way to handle No Reply in a published chatbot (do we need to send a no-reply event manually from the frontend)?
Thanks a lot for your help
Hi Voiceflow team,
I’m having trouble getting the No Reply behavior to work consistently:
1. With a Capture block:
• I enabled No Reply, set inactivity to 5s, added a short reprompt, and wired the No Reply port.
• In test mode, sometimes the reprompt shows once but the No Reply path never executes.
• Most of the time, neither the reprompt nor the No Reply triggers.
2. With a Button (Listen) block:
• In the Voiceflow Studio test environment, No Reply works correctly (reprompt + No Reply port firing).
• But once I publish the project and embed the widget on another site, the No Reply never fires.
• The only way to make it work again is to refresh the chatbot and start a New Chat.
Expected behavior:
After 5 seconds of inactivity, the reprompt should appear (if configured), and after that the flow should follow the No Reply port automatically.
Actual behavior:
• Capture block → No Reply almost never works.
• Button block → works in Studio Test, but does not work once published on a site unless I manually reset the chat.
Could you clarify:
• Why the Capture block No Reply doesn’t trigger at all?
• Why the Button block No Reply works in Studio but not in a published webchat without refreshing?
• What is the correct way to handle No Reply in a published chatbot (do we need to send a no-reply event manually from the frontend)?
Thanks a lot for your help
