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Voiceflow•4mo ago

Suggesto

Heeeeeeeeeeeeeeeelp

Subject: No Reply not triggering consistently in Capture and Button blocks

Hi Voiceflow team,

I’m having trouble getting the No Reply behavior to work consistently:

1. With a Capture block:
   • I enabled No Reply, set inactivity to 5s, added a short reprompt, and wired the No Reply port.
   • In test mode, sometimes the reprompt shows once but the No Reply path never executes.
   • Most of the time, neither the reprompt nor the No Reply triggers.
2. With a Button (Listen) block:
   • In the Voiceflow Studio test environment, No Reply works correctly (reprompt + No Reply port firing).
   • But once I publish the project and embed the widget on another site, the No Reply never fires.
   • The only way to make it work again is to refresh the chatbot and start a New Chat.

Expected behavior:
After 5 seconds of inactivity, the reprompt should appear (if configured), and after that the flow should follow the No Reply port automatically.

Actual behavior:
• Capture block → No Reply almost never works.
• Button block → works in Studio Test, but does not work once published on a site unless I manually reset the chat.

Could you clarify:
• Why the Capture block No Reply doesn’t trigger at all?
• Why the Button block No Reply works in Studio but not in a published webchat without refreshing?
• What is the correct way to handle No Reply in a published chatbot (do we need to send a no-reply event manually from the frontend)?

Thanks a lot for your help