capture user reply
When you set a reprompt in no reply and run it, does the reprompted message show up for you after the timer runs out?
2 Replies
In the current chat experience the No-Reply timer isn’t enforced by Voiceflow itself.
• When you add a “No-Reply Response” (reprompt) in a Capture/User-Input step you’re only telling the Dialog Manager what it should do if it receives a
• It’s the responsibility of your chat client (or, in Studio Test, you pressing the “No Reply” button) to start a timer, detect that the user stayed silent, and then send the next request with
• Once that
So if you simply run the flow and wait, nothing will appear—you have to simulate or programmatically trigger the no-reply event for the reprompt to show. Docs: https://docs.voiceflow.com (see “No Reply handling”).
• When you add a “No-Reply Response” (reprompt) in a Capture/User-Input step you’re only telling the Dialog Manager what it should do if it receives a
no-reply request.• It’s the responsibility of your chat client (or, in Studio Test, you pressing the “No Reply” button) to start a timer, detect that the user stayed silent, and then send the next request with
action: { type: "no-reply" }.• Once that
no-reply action is sent, the reprompt message you configured will be returned by Voiceflow and will show in the chat.So if you simply run the flow and wait, nothing will appear—you have to simulate or programmatically trigger the no-reply event for the reprompt to show. Docs: https://docs.voiceflow.com (see “No Reply handling”).
@Steve B. | IntelleSync.ai @Devina Baghmar