Using multiple Knowledgebases
Hey there,
we are setting up a chatbot, which should respond to customer questions to our certification system.
The issue is, that we have different versions of the system (2018 and 2023). And depending on the version, the correct response could differ.
So my plan was to get the users question and let him pick the correct version via click fields in the chat after that. With the question and the given version I would go to different knowledge bases, one for each version.
The issue is so far I couldnt find an option to maintain different knowledgebases and keep them seperate as the source of information are quite similar, but still different.
Is that somehow possible? Am I too concerned about the AI mixing the different versions up and I can just import both Versions into the same knowledgebase?
Thanks alot!
we are setting up a chatbot, which should respond to customer questions to our certification system.
The issue is, that we have different versions of the system (2018 and 2023). And depending on the version, the correct response could differ.
So my plan was to get the users question and let him pick the correct version via click fields in the chat after that. With the question and the given version I would go to different knowledge bases, one for each version.
The issue is so far I couldnt find an option to maintain different knowledgebases and keep them seperate as the source of information are quite similar, but still different.
Is that somehow possible? Am I too concerned about the AI mixing the different versions up and I can just import both Versions into the same knowledgebase?
Thanks alot!
