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Voiceflow Partners•6mo ago•
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Voice Agent not executing any tools or exit conditions

Hi! Thanks for any help on this. I can’t figure out why my voice agent won’t call any tools or exit conditions.

They all have descriptions.
The prompt has descriptions on when to use.
I set up intents as a fallback, still nothing.

I’ve tried different LLMs.

Aside from that, conversationally it’s working great. I just can’t get it to call any tools, recognize any intents, follow an exit condition. It’s just talking, saying it will do what it’s supposed to do but never triggers anything.

In the logs I can see it says it triggers the knowledge base but I have KB off and nothing in my prompt telling it to do that. But there’s never any [Agent] calling tools in the logs.
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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