Customize Chat Widget
Hi, can i write anything other than "Start new Chat" "Cancel" and "Chat ended", when i want to restart the chat? Right now, these seem to be static elements, but can i write them in another language? Since my Chat isnt in english, so this isnt consistent for me.
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At the moment those system labels are hard-coded in the Voiceflow web-chat widget and are not exposed in the widget settings or the
chat.load() configuration. You can change things like the launcher text, placeholder text, banner/header copy, etc., but the end-of-session prompts ( “Start new chat”, “Cancel”, “Chat ended” ) can’t be overridden or translated through Voiceflow’s UI or snippet.
If you need full control over every string you would have to build (or fork) your own chat UI using the open-source @voiceflow/react-chat package and host it yourself, but within the hosted widget those three labels are currently fixed.
Feel free to submit this as a feature request in the Voiceflow community – localisation of system strings is a common ask and helps us prioritise it for future releases.