AI Agent for hotel booking systems
Hi all! Has anyone here built an agent for hotels before where it can sync with their booking system, fetch info and make bookings for the user?
1 Reply
Hey there! Yes – you can absolutely build a hotel-booking agent in Voiceflow that talks to a Property-Management/Booking system, shows availability and writes new reservations.
Here’s the typical approach people follow:
1. Start from the free “Building an AI-Powered Hotel Booking Assistant” certified template (Templates › ID 1473). It already shows how to:
• collect guest intents & dates via natural language
• pull room / price data from an external source (the example uses Airtable)
• confirm & write the booking back to the database.
2. Connect to your real PMS/booking API
• If the PMS exposes a REST/GraphQL API you can call it directly from an API Step or a Voiceflow Function (for custom logic/ authentication).
• If you need a no-code bridge, trigger a Make / Zapier scenario from the agent (Make is a native integration) and let it talk to the PMS.
• Store intermediary data (guest info, quote IDs, confirmation numbers) in Airtable, Sheets or the PMS itself using the same integrations list (Airtable, Google Sheets, Salesforce, etc.).
3. Keep the conversation flowing
• Use variables to track check-in / check-out, room type, guest count.
• After you POST the booking, return the confirmation number in
outputVars so the next Voiceflow step can read it and acknowledge the guest.
4. Deploy anywhere
• Add the Web Chat widget to your hotel site, or
• Use the Dialog Manager API to pipe the agent into your existing website / mobile app / WhatsApp bot.
Docs & resources
• Template gallery → search for “Hotel Booking Assistant” (ID 1473) – free to duplicate
• Integrations overview: https://docs.voiceflow.com/docs/integrations
• Custom channel / Dialog API guide: https://docs.voiceflow.com/docs/custom-interfaces-api
With those pieces you can have the agent query live availability, suggest rooms, take payment (via an external API call) and write the reservation – all inside a single Voiceflow project. Happy building!Voiceflow
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