Twilio Voiceflow voice integration
I am building an application using Twilio+VoiceFlow integration for outbound calls. I have found the demo code ( https://github.com/voiceflow-community/vf-voice-outbound ) for outbound calls and did the exact same thing but in different coding language. Everything goes through smoothly but when I answer the call it goes silent and the agent does not speak. It’s important to mention that on Twilio, everything is with code 200 in the logs, even though it is silent when I answer and also that the url for “A call comes in” settings is set to this url https://runtime-api.voiceflow.com/v1/twilio/webhooks/{VOICEFLOW_WEBHOOK_ID}/answer?authorization={VOICEFLOW_API_KEY} . When I tried for an incoming call, the agent was speaking smoothly and everything went as it supposed to go, but my goal is for making outbound calls to customers and using the voiceflow AI agent for helping me through that. Also, I forgot to mention that I have even cloned the vf-voice-outbound repository and it still gave me silence when I answered the call. Please can someone help me with this? What is the problem and how to fix it?
6 Replies
Which voice output are you using?
you mean which agent I use or?
settings--->behabior----> voice
i would just use our native twilio integration @tasforce
can you give me reference from that part, link or something that would make it more clear to me?
if you go inside the "interfaces" tab on the left, you'll see "telephony" where you can import a phone number from twilio