Whatsapp Connection, How can I?
Hi Guys I'm New Here, How Can I Connect The Chatbot With The Whatsapp, Thankyou
1 Reply
Hey and welcome!
Voiceflow doesn’t (yet) ship a native “one-click” WhatsApp channel, but you can connect your agent in a couple of different ways:
1. Twilio WhatsApp Business API
• Create/verify a WhatsApp sender in Twilio.
• Point the Twilio webhook URL to an endpoint you host that calls the Voiceflow Dialog Manager /interact API for every incoming message.
• Parse the traces that Voiceflow returns and send the right message type back to Twilio (text, image, etc.).
2. No-code workflow tools (Zapier, Make, n8n)
• Use their WhatsApp modules or a “Webhook → HTTP request” flow.
• Trigger: incoming WhatsApp message ➜ Action: HTTP POST to https://general-runtime.voiceflow.com/state/user/{userID}/interact with your VF DM API key.
• Then forward the Voiceflow response back to WhatsApp in the next step of the workflow.
3. Community apps
• “Converso” is a ready-made paid app listed in the Voiceflow Integrations marketplace that can deploy your agent to WhatsApp, SMS and more, plus handle human hand-over.
Whichever route you choose you’ll need:
• Your Voiceflow Dialog Manager API key (Creator → Settings → API Keys)
• A unique userID (usually the WhatsApp phone number) to keep state per user.
Docs & resources
• Dialog Manager API reference: https://docs.voiceflow.com
• Integrations & community apps page (Converso): https://voiceflow.com/integrations
Hope that clarifies the path forward—shout if you need implementation details!
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