Voiceflow doesn’t (yet) ship a native “one-click” WhatsApp channel, but you can connect your agent in a couple of different ways:
Twilio WhatsApp Business API• Create/verify a WhatsApp sender in Twilio.• Point the Twilio webhook URL to an endpoint you host that calls the Voiceflow Dialog Manager /interact API for every incoming message.• Parse the traces that Voiceflow returns and send the right message type back to Twilio (text, image, etc.).
No-code workflow tools (Zapier, Make, n8n)• Use their WhatsApp modules or a “Webhook → HTTP request” flow.• Trigger: incoming WhatsApp message ➜ Action: HTTP POST to https://general-runtime.voiceflow.com/state/user/{userID}/interact with your VF DM API key.• Then forward the Voiceflow response back to WhatsApp in the next step of the workflow.
Community apps• “Converso” is a ready-made paid app listed in the Voiceflow Integrations marketplace that can deploy your agent to WhatsApp, SMS and more, plus handle human hand-over.
Whichever route you choose you’ll need: • Your Voiceflow Dialog Manager API key (Creator → Settings → API Keys) • A unique userID (usually the WhatsApp phone number) to keep state per user.
Explore Voiceflow’s extensive network of third-party integrations. Each integration links to its own page, showcasing templates and straightforward setup guides to power seamless conversational experiences.
I am planning to implement a bot configurated in voiceflow but related to convocore for humandhandoff and kpi dashboard ? How was your experience with them ? I am having a big client and im getting anxious about tixae performance
@TouchBlue you can use https://flowbridge.app as well which comes with WhatsApp, human handoff, voicenote transcription, image processing and a bunch more