KB Issues, can't upload files
When we try uploading files right now it is stuck with the status of the file just loading. Is this an ongoing issue? We tried with different bots and this bug is occurring on all of them.
Thank you!
1 Reply
Hi there đ
Uploads shouldnât sit in a perpetual âloadingâ state â there isnât a current platform-wide outage. When that spinner never finishes itâs almost always a cached browser session or a local network hiccup. A few quick things to try:
1. Hard-refresh the Creator tab (CMD/CTRL + SHIFT + R) or open the project in an incognito/private window.
2. Clear your browserâs cache & cookies, then log back in.
3. Make sure the file is within the KB limits (⤠50 MB and in a supported format such as PDF, DOCX, MD, TXT, etc.).
4. Disable any VPN / strict corporate proxy temporarily to rule out network filtering.
5. Retry the upload.
Still blocked? You can sidestep the UI by uploading through the Voiceflow CLI:
(ensure youâve exported
VF_API_KEY for the agent first â full guide here: https://docs.voiceflow.com/docs/upload-files)
If the same file stalls after the above steps and in multiple browsers, please capture the file name plus any console/network errors and drop them in #bug-reports so the team can investigate. đ
Hope that gets your KB back on track!