I'm on business plan, but can't disable VF branding still
Hello, I've upgraded to the business plan. However I still don't see an option to disable VF branding on any of my chatbots aside from one. This one chatbot I was able to see the toggle option before I upgraded for some reason.
That chatbot works, but the other 5 do not. Any suggestions?
5 Replies
Hey there!
Here’s what to double-check so the “Powered by Voiceflow” switch appears on all of your agents: 1. Plan & workspace • The branding toggle only shows for agents that live inside the workspace that’s on a paid Teams/Business plan.
• If those other 5 bots were created in a different (free) workspace, move or recreate them in the upgraded workspace – otherwise the option stays hidden. 2. Where to find the switch Agent → Interfaces tab → Widget.
Scroll to the “Powered by Voiceflow” section near the bottom of the widget settings and turn it off → Save & Publish a new production version so the change goes live. 3. UI didn’t update after upgrading?
If the page was left open while you upgraded, just refresh your browser or sign out/in and open the widget settings again. After those steps every agent in the paid workspace will let you hide the VF logo.
Docs for reference: https://docs.voiceflow.com/docs/web-chat-widget#customizing-your-widget (look for “Paid users can optionally disable Voiceflow branding”).
Here’s what to double-check so the “Powered by Voiceflow” switch appears on all of your agents: 1. Plan & workspace • The branding toggle only shows for agents that live inside the workspace that’s on a paid Teams/Business plan.
• If those other 5 bots were created in a different (free) workspace, move or recreate them in the upgraded workspace – otherwise the option stays hidden. 2. Where to find the switch Agent → Interfaces tab → Widget.
Scroll to the “Powered by Voiceflow” section near the bottom of the widget settings and turn it off → Save & Publish a new production version so the change goes live. 3. UI didn’t update after upgrading?
If the page was left open while you upgraded, just refresh your browser or sign out/in and open the widget settings again. After those steps every agent in the paid workspace will let you hide the VF logo.
Docs for reference: https://docs.voiceflow.com/docs/web-chat-widget#customizing-your-widget (look for “Paid users can optionally disable Voiceflow branding”).
They are all within the same projects folder. I don't see the term "Workspace" anywhere so not sure how to check that. I did a full refresh and tried diff browsers after upgrading.
hey @Alexzander Flores - please reach out to me and we'll enable it, it's become an agency partner perk vs paid feature
braden@voiceflow.com
We've sent an email, thank you for the reply!
NP!