Images load in Voiceflow but show “not found” on WhatsApp (Flowbridge integration)
Hi everyone,
I’m working on an e-commerce Voiceflow project and I’m running into a strange issue.
When testing inside Voiceflow, the product images are retrieved correctly from my Supabase database. The image URLs are public and open fine in a browser.
However, when the same flow runs on WhatsApp through Flowbridge, the images fail to load and appear as “not found.”
Has anyone experienced this before or know what could be causing it? Could it be related to how Flowbridge or WhatsApp handles external image URLs?
I’m open to consulting if anyone has dealt with this issue before and can help me fix it.
Thanks in advance!
4 Replies
@Moderator can anyone help?
From my understanding whatsapp doesn’t support cards. @Mike | FlowBridge [Lvl. 11] is that still the case?
But even on Instagram its not working @MikeG @Steve B. | IntelleSync.ai . I really think the issue is the flowbridge or whatsapp not being able to read the uRL even though the access is fully granted from Supabase.
We support cards. WhatsApp doesn’t support carousels. But flowbridge converts carousels in to individual cards so still allow it to function