VF agents not working on Shopify stores anymore!

Hi, has anyone noticed their Shopify installed VF agents aren’t working anymore? All of our clients Shopify VF agents have stopped working simultaneously overnight. We still have 50% credits fyi. Please help?

Andre•10/19/25, 7:18 PM

Hi @Josh

Andre•10/19/25, 7:19 PM

I am facing same issue

Andre•10/19/25, 7:19 PM

Please help us

W. Williams (SFT)•10/19/25, 7:44 PM

Can you share a URL?

W. Williams (SFT)•10/19/25, 7:48 PM

@NiKo @Support @Braden

Nicola•10/19/25, 7:52 PM

Hi @W. Williams (SFT)

Nicola•10/19/25, 7:52 PM

thanks for your message.
let me share a url

W. Williams (SFT)•10/19/25, 7:52 PM

Nicola•10/19/25, 7:52 PM

https://nicola-ai-agent-testing.myshopify.com/

Nicola•10/19/25, 7:52 PM

password: 111

Nicola•10/19/25, 7:52 PM

Nicola•10/19/25, 7:53 PM

You can see this

Nicola•10/19/25, 7:53 PM

on inspect

W. Williams (SFT)•10/19/25, 7:55 PM

W. Williams (SFT)•10/19/25, 7:59 PM

@NiKo @Braden @Support I was able to duplicate this. Looks like there is an issue with the websockets.

NiKo | Voiceflow•10/19/25, 8:01 PM

Thanks for the ping. Sharing with the team so we can investigate.

W. Williams (SFT)•10/19/25, 8:02 PM

@NiKo You see the URL / password above?

NiKo | Voiceflow•10/19/25, 8:06 PM

Yes

Nicola•10/19/25, 8:59 PM

Hi @NiKo , @W. Williams (SFT) ,
any updates ?

NiKo | Voiceflow•10/19/25, 9:02 PM

A ticket has been created, and we will keep you updated.

Andre•10/19/25, 9:02 PM

Thanks.

NNiKo | Voiceflow A ticket has been created, and we will keep you updated.

Nicola•10/19/25, 9:03 PM

Thanks.

W. Williams (SFT)•10/21/25, 8:45 PM

@Andre @Nicola @Josh An update has been pushed by VF to fix this issue.

W. Williams (SFT)•10/21/25, 8:46 PM

@NiKo @Braden (Voiceflow CEO) FYI: Fix seems to have worked on https://nicola-ai-agent-testing.myshopify.com/

W. Williams (SFT)•10/21/25, 8:46 PM

password: 111

JoshOP•10/21/25, 8:47 PM

Yeah thanks it’s all resolved on our end as of this morning thanks to the team @Braden (Voiceflow CEO)