TNeed help
❓KB❓Webchat
Hi!! I need @help with two queries:
1. Product links are included in the KB as urls, and I generally want it to give the product link + descriptions, but it goes overboard inventing urls... Any ideas on how to reduce this? > I using Claude 4 sonnet (0.03 temp) Agent step with knowledge base box activated.
2. How to generate different response boxes in WhatsApp with a Voiceflow agent. I have an agent and I want it to offer two or three products depending on the last utterance. Can I do this through the prompt? Or is there a tool or tutorial you can recommend?
1. Product links are included in the KB as urls, and I generally want it to give the product link + descriptions, but it goes overboard inventing urls... Any ideas on how to reduce this? > I using Claude 4 sonnet (0.03 temp) Agent step with knowledge base box activated.
2. How to generate different response boxes in WhatsApp with a Voiceflow agent. I have an agent and I want it to offer two or three products depending on the last utterance. Can I do this through the prompt? Or is there a tool or tutorial you can recommend?
