Agents not answering the user
❓Intents / Entities❓AI steps
Hey there, we have a chatbot connected to WhatsApp using Flowbridge.
We have been seeing a weird behaviour where a user starts a new session saying "hi" or "hola" and only the intent detection gets triggered, but no agent kicks in.
After the start step, we have the utterance step, a few functions to load context and an if/else block to route the users to one of two agents depending on a segmentation variable.
The users come back after a few days of inactivity, say hello, and only the intent detection gets triggered, not the function calls or any agent. The intents resolve to None, and the conversation ends there.
What could be the problem?
Thanks a lot in advance
We have been seeing a weird behaviour where a user starts a new session saying "hi" or "hola" and only the intent detection gets triggered, but no agent kicks in.
After the start step, we have the utterance step, a few functions to load context and an if/else block to route the users to one of two agents depending on a segmentation variable.
The users come back after a few days of inactivity, say hello, and only the intent detection gets triggered, not the function calls or any agent. The intents resolve to None, and the conversation ends there.
What could be the problem?
Thanks a lot in advance
