dtmf not in api send message

I'm trying to send messages through the SendMessages API, but the response I get is still a DTMF response. I already disabled this option from the platform, but when using the API the request is still being sent as DTMF.

Can you help me identify why it keeps happening and how to prevent such messages from being sent in API?

Podziemski•11/16/25, 6:23 AM

If you’re still getting DTMF responses through the SendMessages API, it usually means the session is stuck in a DTMF interaction state, even if you disabled it in the platform UI. You’ll need to explicitly reset or override the channel settings in the API request, or clear the active session before sending a new message. I’ve troubleshot this for clients before happy to help you pinpoint where the DTMF flag is still being triggered in your flow or session.
@kmilo9319