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Stino12547S
Voiceflow Partners•4mo ago•
9 replies
Stino12547

Trouble Tracking Purchases from Agent

Hey! I’ve been trying to solve this for several days, but I’m stuck.
I want to track when a user purchases a product specifically through the agent. Convocore allows creating custom metrics, but I can’t seem to connect WooCommerce orders to whether they originated from the agent or not.

Here’s what I’ve already done:

When a customer clicks a recommended product in the agent, I append /?source=agent to the product URL.
This allows me to detect that the visitor came from the agent.

The problem is that WooCommerce removes this parameter.
When the user clicks “Add to cart”, they are redirected to the product page without the /?source=agent tag.

Because of this, I can’t reliably determine whether a purchase came through the agent.

Does anyone have tips or know how I can fix this? I’m stuck and can’t continue.
Thanks in advance!
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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