Knowledgebase
✅Status: solved❓KB
Hey!
We have multiple solutions in Voiceflow, but yet we think that one of our main issues is how to operate Knowledgebase. Sometimes it feels like the AI Agent step does not fetch Knowledgebase information correctly.
Does anyone have any good links / videos how to utilize knowledgebase correctly? For example, when asking AI Agent for Roof details, the AI would fetch the information directly from a PDF -file in knowledgebase
We stumble on issues quite often, when the data and key information is inside the knowledgebase, but for some reason the AI does not fetch the information.
Is there some crucial trigger texts that has to be imported to the AI Agent inside prompt? Or how it should be structured. Any videos / links / help texts are super appreciated! :)
We have multiple solutions in Voiceflow, but yet we think that one of our main issues is how to operate Knowledgebase. Sometimes it feels like the AI Agent step does not fetch Knowledgebase information correctly.
Does anyone have any good links / videos how to utilize knowledgebase correctly? For example, when asking AI Agent for Roof details, the AI would fetch the information directly from a PDF -file in knowledgebase
We stumble on issues quite often, when the data and key information is inside the knowledgebase, but for some reason the AI does not fetch the information.
Is there some crucial trigger texts that has to be imported to the AI Agent inside prompt? Or how it should be structured. Any videos / links / help texts are super appreciated! :)
