Credits accumulation

Hello,
We have an account created some years ago with pro plan. It is 10 000 credits by month so at the end of invoicing period sould be exactely reset to 10 000 right ?
We consume 2000 max per month.
Actually it shows 33 140 credits limit. Month before it was I remember at about 20 000 or so at the beginning.
The question is if it is normal ? I missed some invoicing changes passed since ? Am I dreaming ? Bug ? Thanks! BR

RRob Hello, We have an account created some years ago with pro plan. It is 10 000 cre...

Tico | Voiceflow Assistant•12/1/25, 11:10 AM

I'll help you understand the credits situation on your Voiceflow Pro plan account. Let me search for information about how credits work and accumulate.

jacklyn•12/1/25, 3:59 PM

Hey! Credits do not roll over month to month. However, you might have had a promotional credit grant at some point that is in addition to your monthly credits. Most of the time, once these are depleted, they don't renew the next month.

Braden•12/1/25, 8:20 PM

yeah it's more of a credit limit than it is a currency in that sense, it basically helps us ensure we don't go negative on ai costs as we're paying for all the ai models you use

RobOP•12/2/25, 8:09 PM

Thanks both ! i do remember got some additional credits due somme invoicing issues, and as well got it, not a currency )

Braden•12/2/25, 9:51 PM

yeah we're going to switch the billing system soon because it's a bit confusing today i agree