Agent dropping off mid conversation

Charlie · 2025-12-01T17:38:39.491Z

I have created a workflow, I tested it via the chat widget but when I do a live call, the agent keeps dropping off (as it hangs up) mid-way through the conversation. I haven't changed anything since I did the tests and can't figure out why it's dropping off. Can you shed some light as to why it's doing this? Thanks!

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

jacklyn · 4mo ago

jacklynbiggin's Thread

jacklyn · 4mo ago

connor_maclean's Thread

hurt-tomato · 4mo ago

Agent dropping off mid conversation

Similar Threads