Knowledge Base Information Storage
❓API❓KB
Hi, I haven't found a similar post explaining it, but is there anywhere that explains how to better store information in the knowledge base for different purposes? In our case, I'd like to upload something like a document that:
1. Lists all of our customers' company names
2. Maps the ones that have several company names to one (a company that sometimes is referred to with its old name for example)
3. Potentially maps the customers to their PSA ID so that the AI agent doesn't have to retrieve that ID from the PSA API.
I was thinking of storing it as a JSON, but not sure if it would be too big or too small, or maybe somethin like an excel spreadsheet
1. Lists all of our customers' company names
2. Maps the ones that have several company names to one (a company that sometimes is referred to with its old name for example)
3. Potentially maps the customers to their PSA ID so that the AI agent doesn't have to retrieve that ID from the PSA API.
I was thinking of storing it as a JSON, but not sure if it would be too big or too small, or maybe somethin like an excel spreadsheet
