Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

CaioElias

11/11/2025

amount of tokens

its been a month since the last charge and the tokens hasnt reseted yet.

Tat

11/11/2025

Need help

Hi!! I need @help with two queries: 1. Product links are included in the KB as urls, and I generally want it to give the product link + descriptions, but it goes overboard inventing urls... Any ideas on how to reduce this? > I using Claude 4 sonnet (0.03 temp) Agent step with knowledge base box activated. 2. How to generate different response boxes in WhatsApp with a Voiceflow agent. I have an agent and I want it to offer two or three products depending on the last utterance. Can I do this through the prompt? Or is there a tool or tutorial you can recommend?...

Tayyab Naeem

11/11/2025

The agent Does Not speak properly

i have created a flow with ai agents and standard nodes what it do when test the flow runs smoothly but skips beats like it doesnot speak up the messages even of the standard message node can anyone help me with this also i want help in how can i reduce the delay in VF it takes to much time to transition and sending next message...

Henri

11/10/2025

Button to speak not visible

Voice input is enabled but not visible in the widget:

Hugh Fungus

11/9/2025

Bug - Functions stop working in UI after some time

Hi all, On a test workflow that I just created, functions run perfectly - but on one that I'm actually working on, I can't get them to run at all. You can see in the screenshot they're using exactly the same code, but when I run the one on the test project, it actually returns "Hello World", but on my main project, it doesn't return anything and just gets stuck. ...

Hi Human

11/8/2025

Vonage Phone Number not working

Hi, I have connected a Vonage phone number with Voiceflow and assigned it to my flow. However, when I call the number, it rings once, answers the call but then stays silent. Any help?...

Mohammed

11/7/2025

HELP ME

Hello Guys, I'm a beginner and I have some questions. I'd really appreciate your help. How can I make the Voiceflow chatbot save information and previous conversations for the same client? And how can we link VoiceFlow with Instagram, WhatsApp, and other social media platforms?...

kmilo9319

11/6/2025

problems with parameters in MCP

Hello everyone, I have a problem with the mcp tool. It seems to have a bug and 1. it does not allow me to disable the fields that I do not want to be mandatory 2. it is not capturing the value of any variable in the default value field. According to the documentation, if it is possible to disable the inputs and the default fields, they should accept variables, but it is not taking them into account. ...

Jacob Mak

11/5/2025

Automating Evaluations

In addition to an agent I'm trying to use VoiceFlow to build a tool that automatically evaluates transcripts generated by Fireflies. Then I'd like to get the results from the evaluation out of the platform and generate reports from them. Is VoiceFlow able to do this? I'm not seeing the ability to so far in workflows. It seems like evaluations can only be used on transcripts created by VoiceFlow. Any help is appreciated!

V.Gergő

11/4/2025

Cal.com + Voiceflow

Hello Guys! I would like to integrate my cal.com calendar to m Voiceflow chatbot, so user's can see the calendar and book appointments there. Does anyone have experinece with this one?...

AyoEpic

11/4/2025

Google sheet integration - values section with variables only sends strings and not array

Ive tested this multiple times yesterday with no luck. is there a way to get specified variables place in the values section (not the llm box either) Currently anything i put in the values section gets sent out as a string which google sheets wont accept and throws an error But when i have AI just map it by itself in the main llm box of the google sheets tool it sends it as an array with no issues...

Franklin

11/4/2025

How do you log every transscript into a dashboard?

without calling tools, to log every convo (uses too many credits). And how do you create the dashboard? atm i am using make.com to log every convo, but it becomes too expensive in the long run. anyone has an easy way to do this?

kaluparippu

11/4/2025

Need Help Connecting Pinecone to Voiceflow – Input Works, Output Doesn’t Return

Hi everyone, I’m trying to integrate Pinecone with Voiceflow and running into a snag. I’ve attempted two approaches: Using the Function Block in Voiceflow I created a custom function to send user input and conversation history to Pinecone. The input reaches Pinecone successfully, but the output doesn’t return to Voiceflow. I’ve double-checked the input/output variable mappings and API key setup, but still no luck....

🅿

11/4/2025

Trying to have my Agent automatically identify the callers number and send sms there instead asking

Anybody know how to do this?

renveer

11/4/2025

How to completely delete transcript

When I use the delete transcript API the transcript gets deleted from voiceflow interface. However when I use the « get all project transcript API » , I can still get the deleted transcript there. For regulatory reasons, I can get in trouble because of this. ...

ConfusionReigns

11/3/2025

Call jitter and voice cutout?

I'm experiencing poor call quality on my imported Irish twilio number routed through the US edge. Jitter and cutout. I'm not speaking.

PainDealer

11/3/2025

"Capture" type box with a "No reply" option.

Hi, I have a question. There's a "Capture" type box with a "No reply" option. I configured it for 20 seconds with text like "Are you still there?" The interaction is as follows: Step 1: An output appears with the text: "What is your name?" Step 2: The user doesn't reply for more than 20 seconds. Step 3: An output appears saying "Are you there?" ...

tri55555

11/3/2025

Exit Condition doesn't work

Hey guys, Since Saturday the exit condition in my agent doesn't work anymore. The agent doesn't trigger it and thus it results in a loop/repetition of the script. On friday I had at least 5 successful conversations from 4 different user but now it bugs everytime. This is also the case for my own testings. I didn't do any changes over the weekend and one attempt to formulate the exit condition more precisely didn't help aswell. Is anyone here experiencing the same or can give me advise on how to make the exit conditions better in an agent step? Help would be very much appreciated...

jabari

11/3/2025

Voiceflow isn't recognizing entities

I'm simultaneously experiencing 2 issues: - Voiceflow isn't recognizing entities on the first try - Voiceflow isn't reprompting for missing entities Screenshot images of the chat and logs are in the attached images....

Nwachinemere Onwubiko

11/2/2025

Google Sheets Update Row tool

Hello guys, so I'm working on an interview agent and I want the agent to update rows of the current candidate to in progress after it has added the candidate details Via Add to sheet tool. the update tool is updating the first row in the google sheet and not the current row. Any ideas on how to configure it to update the exact row I want?