KB optimization for FAQ
Hey guys so im using this template to create an FAQ bot and the client has a pretty long winded list of FAQs .
I am using this template :
https://www.youtube.com/watch?v=JotMkrO9INg
However the problem is certain keywords are repeated on different pages and the card is hitting multiple sources even when i am wording the question exactly as per the FAQ as per that page.
Could someone help out how i could avoid the low confidence section or maybe optimize the knowledge base
It gets tricky when i ask for location or working hours or contact information.
The chunks dont register any of that all.
I am using this template :
https://www.youtube.com/watch?v=JotMkrO9INg
However the problem is certain keywords are repeated on different pages and the card is hitting multiple sources even when i am wording the question exactly as per the FAQ as per that page.
Could someone help out how i could avoid the low confidence section or maybe optimize the knowledge base
It gets tricky when i ask for location or working hours or contact information.
The chunks dont register any of that all.
