stormy-gold•2y ago
KB optimization for FAQ
Hey guys so im using this template to create an FAQ bot and the client has a pretty long winded list of FAQs .
I am using this template :
https://www.youtube.com/watch?v=JotMkrO9INg
However the problem is certain keywords are repeated on different pages and the card is hitting multiple sources even when i am wording the question exactly as per the FAQ as per that page.
Could someone help out how i could avoid the low confidence section or maybe optimize the knowledge base
It gets tricky when i ask for location or working hours or contact information.
The chunks dont register any of that all.
6 Replies
stormy-goldOP•2y ago
Should i alter the template to the new knowledge base ai step or what exactly ? Any help is appreciated in advice or if i could hard code it
I assume you want to create FAQ Sets using our FAQ API instead, more info here: https://developer.voiceflow.com/reference/post_
Voiceflow
Create an FAQ Set
This endpoint allows for the creation of an FAQ set within a project. Users can submit a list of Q&A pairs that form the FAQ set. Each FAQ set is identified by a unique FAQ set ID and is associated with the project.
stormy-goldOP•2y ago
Thanks @NiKo | Voiceflow
Any video tutorial would be awesome explaining it .
Do i need to alter anything in the template if i use this faq set or how do i implenent it to the current template so the correct card is generated (this is a major factor for me ) as the source link has images to carry and answer the FAQ
Implement*
This will need some tweaking for sure but you can add an image link in the FAQ answer when creating your set so you can extract it when you retrieve that answer.
The KB API use both (FAQ / KB content) to generate the answer. First using FAQ and if no answers are available in the FAQ sets, it uses KB to answer.
stormy-goldOP•2y ago
Got it , so i save the the answer as well as the source link for easier navigation?
In the faq set
Correct. Question + Matching answer with a source link