ratty-blush•2y ago
ChatBot Look
So my client would like a chatbot icon that is red but voiceflow keeps adding this black boarder around the icon. This is a really important client i have and i cannot seem to fix this issue. The Would like to keep the main colours black of the header and speech bubbles , does anyone have any idea how to fix this please?

5 Replies
Can you share the image file you are using?
ratty-blushOP•2y ago
What file do you recommend using ? i tired PNG image. Im not sure why voice flow makes my image smaller to force a black background . Id like my client to just have a black chat bot with red icon, thank you so much for reaching out to help
ratty-blushOP•2y ago
no matter what image i get the background is black , is there a way to have 2 different colours ? or atleast make the image bigger?

Looks like a bug. Thanks for flagging it.
In the meantime, you can use a transparent PNG and load a custom style in the chat snippet code to change the launcher background color.
Bellow an example using a Base64 encoded version of this:
Load the Chat widget with this style to change the background color of the launcher button.

ratty-blushOP•2y ago
Okay thank you for your help !
That’s awesome
♥️