Vverbal-lime
Need help with ecommerce chatbot
Hi! While trying to create a chatbot/sales assistant for my ecommerce website, I stumbled upon a big issue:
currently, all of the products are uploaded to my bot's knowledge in such a way that each product has its own .txt file. (I was trying to achieve 1 chunk per product with this approach). Overall the bot works fine, however product recommendation is broken. When asked to provide 3 specific products (for this example, let's say 3 types of dog food), the bot gives me random products or sometimes even creates products on its own.
What I would like to achieve with this post is to understand the best practices when creating ecommerce bots: where to store the products, how to iterate through them, how to tell the bot to NEVER create products, etc.
Any useful information or examples would be awesome! Thanks
currently, all of the products are uploaded to my bot's knowledge in such a way that each product has its own .txt file. (I was trying to achieve 1 chunk per product with this approach). Overall the bot works fine, however product recommendation is broken. When asked to provide 3 specific products (for this example, let's say 3 types of dog food), the bot gives me random products or sometimes even creates products on its own.
What I would like to achieve with this post is to understand the best practices when creating ecommerce bots: where to store the products, how to iterate through them, how to tell the bot to NEVER create products, etc.
Any useful information or examples would be awesome! Thanks
