old-apricot•2y ago
Need help with ecommerce chatbot
Hi! While trying to create a chatbot/sales assistant for my ecommerce website, I stumbled upon a big issue:
currently, all of the products are uploaded to my bot's knowledge in such a way that each product has its own .txt file. (I was trying to achieve 1 chunk per product with this approach). Overall the bot works fine, however product recommendation is broken. When asked to provide 3 specific products (for this example, let's say 3 types of dog food), the bot gives me random products or sometimes even creates products on its own.
What I would like to achieve with this post is to understand the best practices when creating ecommerce bots: where to store the products, how to iterate through them, how to tell the bot to NEVER create products, etc.
Any useful information or examples would be awesome! Thanks 🙂
2 Replies
adverse-sapphire•2y ago
Hey @Klaidas - going to send you a DM. We're actually doing discovery on how to better deal with use cases like product recommendations. Would love to understand more how you've set it up today
DM Sent 🙂
I generally recommend storing your product info in a DB or Airtable. Then, use AI to create the search criteria to locate the correct items. This will produce a much better result and prevent hallucinations.