adverse-sapphire•2y ago
Can't purchase tokens for some reason.
On the article: https://learn.voiceflow.com/hc/en-us/articles/11696284619533-What-are-Tokens it says to purchase more tokens, hover over the AI icon and click 'Purchase. Tokens". When I hover over the icon, I just see usage and not the option to purchase more. Can someone help me purchase more tokens please?
4 Replies
In Voiceflow, additional tokens can only be purchased by paid customers who are on Pro, Teams, or Enterprise plans. If you're on a paid plan, you should be able to purchase more tokens by hovering over the AI icon in your Assistant's sidebar and clicking on the 'Purchase Tokens' button. After choosing the number of tokens you'd like to purchase, confirm your purchase and complete your billing details. Your new token balance should be reflected shortly, although it may take up to a minute.
Please note that only the admin of the workspace may purchase tokens. If you're on an Enterprise account, you'll need to contact your account representative to facilitate the purchase and add additional tokens to your account.
If you're following these steps and still not seeing the option to purchase tokens, it's possible that you're not the admin of the workspace or your account is not on a paid plan.
Source: What are Tokens?
adverse-sapphireOP•2y ago
Looks like I'm on a paid plan as I have 5 available seats?
@Daniel Can you check?
national-gold•2y ago
Oh this might be a legacy plan thing - @KaneSimms can you dm me your email? (or comment it here)