dependent-tan•2y ago
Problem with false information
I am trying to create a customer support bot. When I ask something like "what do you offer?" it works okay, but in complex questions like "I have a medical clinic with 200 patients and a lot of documents to organize, what can the bot do?" the bot starts generating functions I didn't include in its knowledge base. For example, the bot offered a super complex system when what I want to offer (at least for now) is customer support. I hope you can help me!
7 Replies
The issue you're experiencing seems to be related to the Knowledge Base feature of Voiceflow. The Knowledge Base is designed to leverage your own documents and website data to power answers on your Voiceflow Assistant. It's used as a general-purpose fallback to provide contextual answers where you haven't designed Intents and responses.
However, it's important to note that the Knowledge Base is an experimental feature leveraging Large Language Models (LLMs), and there is potential to generate misleading or false information. This might be why your bot is generating functions that you didn't include in its knowledge base.
Voiceflow has 3 levels of priority when answering a user's question: Intents, Knowledge Base, and Global No Match. If you want to stop your Assistant from sourcing responses outside of your Assistant data and Knowledge Base, you can use static as your Global No Match configuration. This means your Assistant will respond with a message you define if it cannot find an answer in your Knowledge Base.
You might want to review the structure of your Assistant and ensure that the Intents and Knowledge Base are set up correctly to avoid generating false information.
For more detailed information, you can refer to the following sources:
- How the Knowledge Base Works
- Knowledge Base Overview
- Voiceflow API Reference
dependent-tanOP•2y ago
I have the global no match in static, but it still is creating false information
What are your KB settings? THe model you're using and the Temperature value?
dependent-tanOP•2y ago
Hi, i'll send an image. I think i tried to make it in "deterministic" but also failed.
I was trying to apply the FAQ Api but it starts mixing answers to topics it shouldn't
dependent-tanOP•2y ago
also the "train assistant" button is gray, i can't click
In your AI Responses step, what are the instructions?
You might also want to test GPT 4 as this one might give you better results.
dependent-tanOP•2y ago
Please answer in spanish the following user question/questions with clear and concise explanations so they can follow to solve the problem/question.
Example:
User Question: What information can you give to my clients?
Response: Asisti can provide your clients with information about your company and your services. We can also answer frequently asked questions and provide support for your products
I truly can't afford GPT 4 tokens, at least for now. Do you think there is another way? Also i am worried about the train assistant button