Voiceflow PartnersVPVoiceflow Partners
Powered by
wet-aquaW
Voiceflow Partners•3y ago•
8 replies
wet-aqua

Problem with false information

I am trying to create a customer support bot. When I ask something like "what do you offer?" it works okay, but in complex questions like "I have a medical clinic with 200 patients and a lot of documents to organize, what can the bot do?" the bot starts generating functions I didn't include in its knowledge base. For example, the bot offered a super complex system when what I want to offer (at least for now) is customer support. I hope you can help me!
Voiceflow Partners banner
Voiceflow PartnersJoin
Exclusive community for Voiceflow Solutions Providers & Content Creators.
13,076Members
Resources
Recent Announcements

Similar Threads

Was this page helpful?
Recent Announcements
jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

jacklyn · 4mo ago

jacklyn

jacklynbiggin's Thread

jacklyn · 4mo ago

hurt-tomato

connor_maclean's Thread

hurt-tomato · 4mo ago

Similar Threads

KB response providing false information and answering things it does not know.
Radiant raindropRRadiant raindrop / ❓┃ask-a-question
2y ago
problem with KB
nursing-limeNnursing-lime / ❓┃ask-a-question
3y ago
Problem with utterances with Alexa
rubber-blueRrubber-blue / ❓┃ask-a-question
2y ago
shipping information integration
living-lavenderLliving-lavender / ❓┃ask-a-question
2y ago