xenogeneic-maroon•2y ago

Facing problem with Capture Step

Hey, I’m having a problem with capture step like If im asking to user “Hi what is your name?” And then in capture step when I created a entity Of {Name} and then when user replies like “My name is Daniel” and then in another text step when i say to the assistant to say to user “Nice to meet you {Name}” the assistant is replying in short forms like if the name daniel so assistant is writing Dan if name is Annabelle so assistant is writing Anna or ann. Please tell me someone how can i solve this issue.

5 Replies

xenogeneic-maroonOP•2y ago

@NiKo | Voiceflow @Tico | Voiceflow Assistant Please help

NiKo | Voiceflow•2y ago

1) Try to add some samples in your Name entity. 2) If it's still not working for you, capture the entire user reply instead and use an AI Set step to extract the name from it using GPT 3.5 Turbo and a simple prompt like:

Extract the name from the following sentence: {last_utterance}
ALWAYS return only a name if you can find a name.
ALWAYS return only #NONAME# if you can't find a name.

Extract the name from the following sentence: {last_utterance}
ALWAYS return only a name if you can find a name.
ALWAYS return only #NONAME# if you can't find a name.

xenogeneic-maroonOP•2y ago

By this if user says to assistant that “My is Example” it will extract the only the name from this sentence?

NiKo | Voiceflow•2y ago

Yes, do not hesitate to give it a try and tweak the prompt as needed.

xenogeneic-maroonOP•2y ago

Sure… Thankyou man!

Facing problem with Capture Step

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