genetic-orange•2y ago
can't not access project or assistant
Hi I need to push and update on my chatbot, but it say can't access it. Please help.
4 Replies
I'm sorry to hear you're having trouble accessing your project or assistant. To resolve this issue, let's try a few steps that typically help:
- Ensure you're logged into the correct Voiceflow account that has access to the project.
- Check if there's any browser issue by trying to access your project in a different browser or in incognito/private mode.
- Make sure your internet connection is stable.
If you're still unable to access your project or push updates, it might be related to specific project settings or a temporary issue on our end. In such cases, reviewing the project settings for any restrictions or errors can be helpful. Additionally, checking for any announcements on our official channels regarding outages or maintenance windows can provide further insights.
For future reference, when you're ready to deploy updates to your chatbot, here are the steps to follow:
1. Run a preview of the assistant to compile the project.
2. Press 'Publish' on the top right to push the version to production.
3. Create a Version to allow for rollback if needed.
Remember, once the project has been published, you should see a progress bar at the top of the screen indicating the update is being processed.
For more detailed guidance on deploying your assistant or adding it to a website, you can visit our documentation on Deploying to Production and Adding to a Website.
genetic-orangeOP•2y ago
This doesn't help, I have already logged in correctly that's why I couldn't access the bot. I can't also access its settings
ambitious-aqua•2y ago
I'm having the same problem. Use up arrow to increment concern.
rare-sapphire•2y ago
I'm having the same problem
Here it works again.