genetic-orange•2y ago
Issue purchasing token
Hello, I'm not able to purchase AI tokens. Every time I click on purchase an error pops up saying "Internal Server Error". I have tried sending a mail to voice flow but waiting for a response. Meanwhile, if someone could help me with this then could be really helpful.
6 Replies
I'm sorry to hear you're experiencing issues with purchasing AI tokens. It seems like there might be a temporary issue on our end. Here are a few key points to consider while we work on resolving this:
- Additional tokens are meant to be a one-time purchase and do not expire or reset. They will be added to your monthly token quota.
- Tokens should appear in your account within one minute of purchase. You may need to refresh your account page to see the updated balance.
- Additional tokens can only be purchased by users on paid plans (Pro, Teams, or Enterprise). The price for additional tokens is $5 per 1 million tokens.
- Only the admin of the workspace may purchase tokens for Pro & Teams plans. For Enterprise plans, please contact your account representative for assistance.
Please ensure you are logged into a paid account and have the necessary permissions to make a purchase. If the issue persists, it might be a temporary server error on our side.
genetic-orangeOP•2y ago
Thanks for the quick response. All the steps have been followed and I do have a pro account. The issue has been there for 4-5 days now and its a bit concerning as the AI bot isn't functioning right now due to this issue.
@Tico | Voiceflow Assistant Hello Team, Its been 5 days and the issue still hasn't been resolved. Request you to fix the "Internal server error" issue at the earliest as its affecting my clients business goals.
@NiKo | Voiceflow @bamelement @Daniel
genetic-orangeOP•2y ago
Hello, @Tico | Voiceflow Assistant @Daniel I've been constantly following up on mail and on this channel but there isn't any response. Request someone to help at the earliest.
other-emerald•2y ago
Hey @Leo Burnett Orchard Sorry for the delay here - can you send me your email? I can investigate
@Leo Burnett Orchard just following up here on your email - I think we found the issue but we need to verify that its the one impacting you
genetic-orangeOP•17mo ago
This has been resolved, Thanks for helping