fair-rose•2y ago
I Need Help: Purchasing Additional Tokens
I'm on the Pro plan with 2 million tokens, due testing with GPT 4 an Claude have reached the 2,016,039 / 2,000,000 tokens used. I'm trying to purchase additional 2 Million tokens more tokens to do some more testing for chatbot to my Pro plan but when I click to 'Go to checkout' I keep getting "internal server error''. I've been experiencing this since Thursday I have tried Can I get some help fixing this.
1 Reply
I'm sorry to hear you're experiencing issues with purchasing additional tokens. Here's a quick summary of what you need to know about purchasing additional tokens:
- Additional tokens are a one-time purchase and do not expire or reset. They will be added to your monthly quota.
- The price for additional tokens is $5 per 1 million tokens.
- Only the admin of the workspace may purchase tokens.
- After purchasing, it may take up to one minute for your new token balance to be reflected in your account. You might need to refresh your account page to see the update.
If no additional tokens have appeared after one minute, please contact support@voiceflow.com with the email that is attached to your Voiceflow account. This ensures that you can directly reach out for support if there's an issue with the token balance update.
Thank you for your patience, and we hope this resolves your issue swiftly.