Intents and irrelevant responses to questions
I'm new to Voiceflow, so please bear with me whilst I ask what might seem like a fundamental problem...
Some things are puzzling me with regards to the handling of certain questions in my test chatbot. For example, although my knowledge base includes my phone number, the following 4 variations of the same question ("What is your phone number?" "What is your telephone number?" "What is your contact number?" and "How can I reach you by phone?") all result in the same response which is completely irrelevant to the question asked.
Instead it takes the user to an irrelvant intent which has no mention or utterance of phone number, or anything remotely similar.
What could I be doing wrong? Any suggestions (as long as they're polite!)
By the way, I have asked many other questions which resulted in correct responses from my knowledge based, but these phone related questions are bugging me.
Thanks.
Some things are puzzling me with regards to the handling of certain questions in my test chatbot. For example, although my knowledge base includes my phone number, the following 4 variations of the same question ("What is your phone number?" "What is your telephone number?" "What is your contact number?" and "How can I reach you by phone?") all result in the same response which is completely irrelevant to the question asked.
Instead it takes the user to an irrelvant intent which has no mention or utterance of phone number, or anything remotely similar.
What could I be doing wrong? Any suggestions (as long as they're polite!)
By the way, I have asked many other questions which resulted in correct responses from my knowledge based, but these phone related questions are bugging me.
Thanks.
