fair-rose•2y ago
How to get transcripts when using Twilio IVR?
I'm connected to Twilio IVR using Nikos Replit, but transcripts are not being captured. Anyone have ideas what the issue might be?
2 Replies
To capture transcripts when using Twilio IVR connected through Nikos Replit, you need to ensure that the transcript creation and retrieval processes are correctly implemented. Here are some key points to consider:
- Create Transcript: Use the Voiceflow API endpoint
https://api.voiceflow.com/v2/transcripts to create a transcript recording the conversation. This includes fields for os, browser, and device, which can be used to record additional metadata about the conversations.
- Export Transcript Dialog: You can get the transcript dialogs in a CSV format. This is useful for analyzing the conversation data outside of the Voiceflow platform.
- Fetch Project Transcripts: Retrieve your Voiceflow project transcripts to ensure that all conversations are being captured as expected.
If transcripts are not being captured, double-check the integration points and ensure that the API calls to create and fetch transcripts are correctly implemented in your setup. Also, verify that the necessary permissions and configurations are correctly set up in both Voiceflow and Twilio IVR.
For detailed instructions and more information, you can visit the following Voiceflow documentation pages:
- Create and Manage Transcripts
- Export Transcript DialogTico is correct. See the Create / Manage Transcripts above. You need to create a new transcript for that User ID.