ambitious-aqua•17mo ago
Issue with Capturing Email
Seems to been an issue with capturing the standard email entity.
5 Replies
If you're having trouble capturing the standard email entity, it could be due to a few reasons.
Firstly, ensure that you're using the Capture step correctly. In Voiceflow, the Capture step is used to record specific data types, like an email address. When you select 'Entire User Reply', you can choose a variable to store the user's reply. You can select from existing variables or create a new one. This variable will then be used to capture and store the information throughout the assistant.
If you're looking to capture specific entities, like an email address, you can extract these specific pieces of information out of the user's utterance. Entities, like the email address, exist in the interaction model and can be reused in intents or referenced in output steps like speak or text.
When you enter the workflow for Entity Creation & Editing, you can configure the newly created Entity in the modal Edit Selected Entity. You can select the desired Entity in the entity dropdown menu in the Capture step.
If the user's response may not contain the entity you're trying to capture, you can add an Entity Prompt. This lets the assistant ask the user for the required information.
Remember, the Capture step should be the last step in your conversation design. It's waiting on user input and you should not add steps behind the capture within the block.
If the user's response doesn't match the Capture step's expected entity type, or the user doesn't respond in time, the Capture step can be configured to ask for the value using a reprompt.
If you're still having issues, it might be helpful to review the documentation on the Capture step and Entities in Voiceflow. You can find these resources on the Voiceflow documentation website.
ambitious-aquaOP•17mo ago
no this is the standard enitity from the template
nothing has been changed
ambitious-aquaOP•17mo ago
and it is the last step
Entities are not reliable, better off using a set ai step to extract the email and 'IF' logic step to verify or you can also use a javascript expression.
stormy-gold•17mo ago
I agree, thats the nicest way 🙂