national-gold•17mo ago
Issue- Last couple of days My bot is abruptly closing the chat
When user clicks on Find courses, my bot was working as expected, 3 days and was giving answer from the airtable. The context window is large, but it was working as expected. But now what is happening is when it is going to that route, abruptly it is failing without showing an error. Not sure what to do
valuating code - changes: {CollegeData}: {"records":[{"id":"rec00GdqiEpkgK8en","createdTime":"2024-04-13T05:01:49.000Z","fields":{"CourseN... => "{"records":[{"id":"rec00GdqiEpkgK8en","createdTime":"2024-04-13T05:01:49.000Z","field...
6 Replies
It sounds like you're experiencing an issue where your bot is abruptly closing the chat when trying to fetch data from Airtable. This could be due to a few reasons.
Firstly, it's important to ensure that your Airtable API key and base ID are correctly set up in your Voiceflow project. You can verify this by checking the 'Integrations' tab in your project settings. If these are incorrect, your bot may fail to retrieve the necessary data, causing it to abruptly close the chat.
Secondly, you might be encountering an issue with the specific block or step in your Voiceflow project that's responsible for fetching data from Airtable. Make sure that the block is correctly configured, with the right API endpoint and parameters.
Another potential issue could be related to the data returned from Airtable. If the data structure has changed or if certain expected fields are missing, this could cause your bot to fail. You can check this by examining the data returned from Airtable in the 'Testing' tab in Voiceflow.
Lastly, it's also possible that there's an issue with the specific route in your Voiceflow project that's causing the bot to fail. You can troubleshoot this by testing other routes in your project to see if they're working as expected.
If none of these suggestions resolve your issue, it might be helpful to examine the logs in Voiceflow to see if there are any error messages that could provide more insight into what's going wrong. You can access these logs by clicking on the 'Logs' tab in your project.
Remember, when making changes to your project, always test thoroughly to ensure everything is working as expected.
For more information on how to integrate Voiceflow with Airtable, you can refer to the following documentation: Voiceflow Documentation and Airtable API Documentation.
national-goldOP•17mo ago
i tried everything. and not able to solve the issue. When i try to review to preview it, "Unable t o complete prompt"
Is it because of some maintenance, beacue same thing was working 2 days back
@Daniel can someone please help on this?
rival-black•16mo ago
@akshatbandlish(AideHubAI) Good afternoon, have you manage to resolve your issue, maybe you could share your solution? Today I have the same problem, the AI component in chat led to the end session.
national-goldOP•16mo ago
I guess the issue was the amount of data kt was processing. I than created the pdf document and use the knowledge base api to solve this issue
rival-black•16mo ago
Thank you for the answer☀️
In my case, it turned out that I ran out of tokens🤦♀️
national-goldOP•16mo ago
Ohk.