wise-white•14mo ago
Chat ends abruptly for certain utterances
Hello everyone! I am running into a weird issue where some utterances will cause the chat to end abruptly. Does not follow any flow, the chat just ends. To make this even more bizarre it does not happen from every environment. We host our own vercel app for testing and it works perfectly fine from there. But when using the bot from the client's dev site I run into the chat ending error. Has anyone else dealt with this>
9 Replies
can you share a screenshot with debug turned on?
wise-whiteOP•14mo ago
@W. Williams (SFT) here is the screenshot
did the chat end?
wise-whiteOP•14mo ago
Yes that's where the chat ends
Can you show the flow in a screenshot?
wise-whiteOP•14mo ago
It's a fairly simple flow where it should just answer questions about the user's question. The transcript does show that it correctly identified the question as a property information one
I would need to see the capture user KB query goes
wise-whiteOP•14mo ago
here it is
Ok, I see the issue
@Matteo DMed you
It is a problem with your flow