flat-fuchsia•16mo ago
Anytime someone type "menu" they should redirect to main menu (starting point)
How can we do this?
2 Replies
To redirect users to the main menu anytime they say "menu", you can use the 'Commands' feature in Voiceflow. Commands act as a 'go to and return' function, allowing users to quickly switch context mid-conversation without the frustration of repeating to get back to the original spot.
Here's how you can set it up:
1. Navigate to the 'Home' step in your Voiceflow project. This is the entry point of your Assistant experience and the beginning of your Assistant's design.
2. In the Home step, you can configure, add, and delete commands. To add a new command, go to the 'Command' section in the Home block's editor.
3. Define two aspects for your Command:
- Intent: Attach the word "menu" to the Command, making it triggerable at any point in the conversation.
- Component: Indicate the Component path that should be activated when the above intent is triggered. In this case, it should be the path leading to your main menu.
4. Once these are configured, the commands will be visible in the Home block's content editor.
Remember, after a command is completed, the conversation will return to the spot in the original path. This allows for non-linear conversations where users can interrupt the conversation path temporarily and bounce to a different flow.
For more detailed information, you can refer to the Voiceflow documentation here and here.
flat-fuchsiaOP•16mo ago
It's working but not that helpful
I want when someone just type "menu"
with intent and component if I type "main menu" it will go to starting point