Improve KB accuracy
I'd be curious to hear your opinion about an issue I am dealing with rn....I have been developing a chatbot for a client of mine and during testing from his side..I have discovered lots of potential ways, how he asks questions to the bot, which dont get corectly being found in the knowledge base...
What I have been thinking about, is to somehow restructure & expand the KB with FAQ style files, which would contain these variations of questions and the desired answers (I think it could be worth a try)
However, I am not sure how to use the existing data in KB and which process to use to extrapolate it / restructute it into groups of FAQ sets questions..
I know I can easily use ChatGPT to do that, but on the openai website that gets me only so far with limited usage right ..
I'd be curious if you have been dealing with similiar issues and what process did you went through to make the bot's precision higher.
Thank you very much in advance for any help on this
What I have been thinking about, is to somehow restructure & expand the KB with FAQ style files, which would contain these variations of questions and the desired answers (I think it could be worth a try)
However, I am not sure how to use the existing data in KB and which process to use to extrapolate it / restructute it into groups of FAQ sets questions..
I know I can easily use ChatGPT to do that, but on the openai website that gets me only so far with limited usage right ..
I'd be curious if you have been dealing with similiar issues and what process did you went through to make the bot's precision higher.
Thank you very much in advance for any help on this
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