sensitive-blue•16mo ago
My chatbot is looping on WhatsApp
I am experiencing issues with my chatbot integrated on WhatsApp using the GitHub repository mentioned in the documentation (https://github.com/voiceflow/example-integration-whatsapp). The bot has been functioning without any problems for the past three months, but today it started exhibiting unexpected behavior.
Issue Description:
The chatbot is not respecting conversational turns.
For instance, when the bot should wait for a user's response to "What's your name?" and store it in the variable name, it instead immediately asks the next question: "Which day do you want to come to the restaurant?"
This results in the bot entering a loop, continuously asking the same questions without waiting for user input.
Eventually, the bot calls the webhook and sends incorrect information.
Additional Information:
No changes have been made to the bot or its deployment.
The bot is deployed on Replit and has been running smoothly since day one without any prior issues.
Is anyone else experiencing the same issue?
1 Reply
flat-fuchsia•16mo ago
Hey, we build FlowBridge (https://landing.flowbridge.app) to make connecting WhatsApp and Voiceflow simpler, it supports more out of the box then the one from the voice flow repo (like voice notes, carousels, cards, file/image uploads, etc)
This issue is something we’ve encountered during development (the multiple messages). It means an error is thrown when meta tries to send the webhook to the server. It will keep trying repeatedly Until receiving a success response, so likely there is some bug