Error: “cannot access addon-tokens”

I am tying to connect to the knowledge base within Voiceflow via the API.

I’m getting an error: “cannot access addon-tokens”.

Any idea what’s causing this?

Mmeaningfulstrategy I am tying to connect to the knowledge base within Voiceflow via the API. I’m g...

Tico | Voiceflow Assistant•5/30/24, 10:21 PM

To resolve the error "cannot access addon-tokens" when trying to connect to the knowledge base within Voiceflow via the API, follow these steps:

**Check API Key**:
- Ensure you are using the correct API key. Each agent in Voiceflow has its own unique API key.
- To obtain the API key:
  - Open the agent project you are using.
  - Select the Integrations tab on the left-hand menu.
  - Copy the Dialog API Key found in the Dialog API section.
**API Key Format**:
- Make sure the API key has the correct format. It should have the prefix VF.DM.VF.DM..
**Permissions**:
- Verify that the API key has the necessary permissions to access the knowledge base. Sometimes, specific permissions are required to access certain features or data.
**Integration Panel**:
- Access the Integration panel by clicking on the Integration icon on the left sidebar or by pressing '4' on your keyboard.
- Ensure you have selected the Dialog API in the available integrations.

If these steps do not resolve the issue, it might be a more specific problem related to your setup or the API endpoint you are trying to access. In such cases, reviewing the detailed API documentation or checking for any recent updates or changes in the API might help.

For more detailed instructions on obtaining and using the API key, you can refer to the following links:

accused-moccasinOP•5/30/24, 10:31 PM

Did all this. Sorry but not helpful.

W. Williams (SFT)•5/31/24, 3:26 PM

Can you provide screenshots of how you are doing this and the error?