Chatbot automatically scrolls down 😱

In my vioflow I have a text block with various buttons below. The problem is that when you open the chatbot it automatically scrolls to the bottom, so you no longer see the 1st text. Outside if you scroll up. Can you ensure that the chatbot shows the first text and buttons first?

I explain it with the photos below

crooked-brown•6/1/24, 4:53 PM

@Stino12547 This might be a problem on your end. Try restarting your browser or your computer to make sure it isn't a problem with voiceflow. After that if you still have problems that might be an issue.

W. Williams (SFT)•6/1/24, 9:37 PM

The bot will always go to the last text. @NiKo | Voiceflow is there a way to stop this?

Stino12547OP•6/2/24, 3:38 PM

@whipabenz @W. Williams (SFT) I have indeed restarted my computer and it remains the same

NiKo | Voiceflow•6/3/24, 9:40 AM

This is the default behaviour in the Test tool as well as in the Chat Widget.
While the Chat Widget has more space to display the conversation, a good design practice is to limit/optimize the length of the text you’re sharing with the user in one response. Human brain is amazing but tends to remember only the last few information you’re sharing with it.
Try to simplify/summarize your button labels so it’s easier for your users to understand the actions they have access to.
If that’s an issue for your use case, you can compile a custom version of our react-chat (open source) so it will not auto scroll to the bottom of each new response.

https://developer.voiceflow.com/docs/advanced-webchat

Voiceflow

Open Sourced Version

We've open sourced our Web Chat widget so that you can make any modifications you want to it.