xenophobic-harlequin•15mo ago
The Buttons doesn't work after the intergration
I have made this chatbot appointment booking chatbot, and everything is all set, and the testing is all good, but after WhatsApp integration with FlowBridge, the chatbot does not understand the user text at the beginning, the attached intent in the buttons is saying "yes"
6 Replies
xenophobic-harlequinOP•15mo ago
After the FlowBridge integration. If I type “yes”, it works fine. But when I press the button, it doesn’t work…..
xenophobic-harlequinOP•15mo ago
xenophobic-harlequinOP•15mo ago
But in the VoiceFlow Testing, both ways work
It sounds like you're experiencing issues with the Buttons step in your WhatsApp integration. Here are some steps to troubleshoot and resolve the problem:
1. Check Button Configuration
Ensure that your buttons are correctly configured in the Voiceflow project:
- Path: Verify that each button is linked to the correct part of your flow.
- Attach Intent: Make sure the intents attached to the buttons are correctly defined and match the expected user inputs.
- Actions: Ensure any actions linked to the buttons (like API calls or navigation) are correctly set up.
2. Intent Scoping
By default, the Buttons step listens for all intents. You can limit this by configuring intent scoping:
- Click the settings icon next to Add Button.
- Select Intent scoping and choose either Listen for all intents or Only intents in this step.
3. No Match Handling
Configure what happens when the user's input doesn't match any button choices:
- In the 'No Match' section, add reprompt options or configure a fallback path.
- Ensure the fallback path is correctly linked to handle unexpected inputs.
4. Testing and Debugging
- Use the Prototype and Test Tool in Voiceflow to simulate the conversation and ensure the buttons work as expected.
- Test the chatbot in the actual WhatsApp environment to see if the issue persists.
5. Review Code and Logs
If you have custom code or logs, review them for any errors or issues that might be causing the problem.
For more detailed guidance, you can refer to the Voiceflow documentation on WhatsApp integration.
If these steps do not resolve the issue, it might be helpful to revisit the integration setup or consult more specific documentation related to your issue.
@MikeG
jolly-crimson•15mo ago
Very interesting, something i will look in to